Short version: we keep what you send us, use it to reply, and nothing more.

EstateFlow (“we”, “us”) operates the website estateflow.live and the EstateFlow software products. Sales and privacy questions reach us at sales@estateflow.live or +44 7367 064067.

This policy covers information collected through this website (estateflow.live and the public pages of blog.estateflow.live and maps.estateflow.live).

Data you load into EstateFlow products as a customer (inventory, files, customers, ledgers, documents) is governed by your service agreement and our data-processing terms, not this page.

Contact form: name, company, email, phone number, city, role, business type, products of interest, scheme size, timeline and your message. Stored on our server and delivered to sales@estateflow.live.

Server logs: IP address, browser type, pages requested and timestamps, kept for security and capacity planning.

Cookies: this website does not use advertising or tracking cookies. If we add analytics, it will be cookie-less or consent-based and this page will say so.

WhatsApp: if you message our sales number, WhatsApp’s own terms apply to the transport; we keep your number and the conversation to reply to you.

To reply to demo and sales requests, schedule and run demos, and follow up on them.

To set up your account if you become a customer.

To keep the website secure and available.

We do not sell contact details and we do not add you to marketing lists without asking first. You can ask us to stop contacting you at any time.

We share website data only with service providers needed to run the site and respond to you (hosting, email, WhatsApp Business API provider), under contracts that limit use to our instructions, and where the law requires it.

Data in EstateFlow products belongs to the customer. It is stored encrypted at rest and in transit, backed up daily, access-controlled by role and field, and logged. Customers can export their data at any time and Enterprise customers may host on their own infrastructure. Sub-processors (cloud hosting, messaging, payment gateways) are listed in the service agreement.

Flo, the AI assistant, processes conversations and documents to perform the tasks customers configure (qualification, summaries, extraction). AI actions are logged and outbound WhatsApp messages use pre-approved templates. Customer data is not used to train models for other customers.

Contact-form submissions are kept for up to 24 months after the last contact, then deleted unless you have become a customer. Server logs are kept for 90 days.

Email sales@estateflow.live to see, correct or delete the details we hold about you from this website, or to opt out of further contact. We answer within ten working days.

We will update this page when practices change and note the date at the top. Material changes to customer data handling are communicated through the service agreement.